All payments are processed via Paypal.com. This gives piece of mind that your details are protected and extra payment protection is offered via PayPal. The PayPal transaction is handled automatically when proceeding through the element24 checkout process. You do not need to have a PayPal account. If you are having any trouble get in touch and we will guide you.
Unwanted items can be returned if they are in re-sellable original condition. They must have all of their original packaging intact, with no signs of wear and in perfect condition. Returns that have been used and cannot be re-sold will be posted back to the customer.
When a returned item has been received by Element24 a refund will be issued. It is the customers’ responsibility to return the item by a tracked delivery service. Return shipping costs will not be refunded.
All items returned to Element24 in 30 days of delivery will be refunded. Items returned after 30 days will be refunded at the discretion of Element24 – a credit may be offered.
If you would like to make an exchange we will refund you when the item is received. You can then purchase the replacement item as a normal order.