Delivery

All orders are sent via Royal Mail or DHL tracked delivery service.  We will email you a link with a tracking number when the item is dispatched.  Items are dispatched within 2 working days after the order is received, if it’s in stock.

International orders will be sent via UK Royal Mail or DHL.  The tracking number will work, but the item will be transferred to the local postal service for your country on arrival. Delays can be incurred locally when clearing customs. Customs costs are not the responsibility of Element24.

Warranty

All Element24 watches are guaranteed for 1 year after purchase date for manufacturing defects.  It does not cover wear and tear items such as the Strap, Case or Crystal.  Damage to any components caused by water damage will not be treated as warranty problems.  Damage caused by improper handling or accidents cannot be covered.

If you have a problem contact element24 by email or the contact form.  We will diagnose the problem, and advise if a manufacturing fault is the cause.  We will always try to accommodate our customers by repairing or replacing Warranty components.

Payment

All payments are processed via Paypal.com.  This gives piece of mind that your details are protected and extra payment protection is offered via PayPal.  The PayPal transaction is handled automatically when proceeding through the element24 checkout process.  You do not need to have a PayPal account.  If you are having any trouble get in touch and we will guide you.

Returns

Unwanted items can be returned if they are in re-sellable original condition.  They must have all of their original packaging intact, with no signs of wear and in perfect condition.  Returns that have been used and cannot be re-sold will be posted back to the customer.

When a returned item has been received by Element24 a refund will be issued.  It is the customers’ responsibility to return the item by a tracked delivery service.  Return shipping costs will not be refunded.

All items returned to Element24 in 30 days of delivery will be refunded.  Items returned after 30 days will be refunded at the discretion of Element24 – a credit may be offered.

If you would like to make an exchange we will refund you when the item is received.  You can then purchase the replacement item as a normal order.